Shipping policy

Soloza Shipping Policy

At Soloza, we strive to provide a seamless shopping experience from the moment you place your order to the moment it arrives at your doorstep. As a small business, we try our very best to guarantee full satisfaction for every single customer while also tending to their needs. Below is our comprehensive shipping policy to ensure transparency and clarity:

Order Processing Times

  • Orders are processed within 2-5 business days after purchase.

Domestic and International Shipping Options

Domestic Shipping

  • Available to all states and territories within [your country].

  • Estimated delivery times:

    • Standard Shipping: 3-25 business days

International Shipping

  • Unfortunately, we do not ship to anywhere but the United States. We apologize for the inconvenience.

Shipping Costs

  • Shipping:

    • Shipping costs vary, but we always try to keep shipping free because our customers are our #1 priority.

Returns, Changes, and Cancellations

  • Returns: You can return items within 14 days of delivery. Refer to our Return Policy.

  • Cancellations: Orders may be canceled within 12 hours of placement. After this time, cancellations may not be possible.

  • Damaged or Lost Orders: If your order arrives damaged or is lost, please contact our support team at solozabusiness@gmail.com for assistance.

Potential Service Interruptions

  • Delays in shipping may occur due to unforeseen circumstances such as weather, customs processing, or carrier disruptions. We will communicate any known delays as quickly as possible. Please bear with us as we are trying our best as a small business!

Order Tracking Details

  • Once your order is shipped, you will receive a confirmation email containing tracking information.

  • You can track your shipment directly through the carrier’s website.

  • For any issues with tracking or lost packages, reach out to us at solozabusiness@gmail.com

At Soloza, we’re committed to delivering your orders in a timely and efficient manner. If you have any questions or concerns regarding our shipping policy, please contact our customer support team at solozabusiness@gmail.com